Emerald Heights is operated, not for profit,
but to fulfill its mission of service, while remaining
true to its core values of integrity, stewardship, empowerment, faith, change and choice.
Our mission is not just a statement on a piece of paper.
It's a guiding force that shapes our decision-making on every
level.
VISION
Based on our Christian heritage and values,
to be the preeminent provider of full-service, not-for-profit,
retirement community living in the Puget Sound region.
MISSION
Guided by Christian principles, Eastside
Retirement Association is a proven leader in the development
and operation of not-for-profit, new-generation retirement
communities and services and remains dedicated to creating:
- Caring
communities of residents, staff and volunteers that feel
like home.
- Stimulating social, spiritual and intellectual
programs and services.
- Innovative senior living designed
to help all our residents enjoy life to its fullest.
MISSION FULFILLMENT
Emerald Heights provides opportunity and
encouragement for residents to experience life with dignity
and purpose within
a Christian environment by:
- Developing a strong caring community
and spirit of sharing and mutual benefit.
- Encouraging resident
participation through effective use of the residents’ council
and committees.
- Providing a full spectrum of meaningful
activities and programs.
Emerald Heights meets resident needs through a viable continuum
of housing, support and health care services by:
- Closely monitoring changing trends
and external factors that impact the provision of care and
services.
- Listening to suggestions from our residents, their
families and our staff on ways to improve life at Emerald
Heights.
- Attempting to influence legislation and regulation
that impact continuing care retirement communities, through
our
affiliation with American Association of Homes and Services for the Aging
(AAHSA) and Washington Association of Housing and
Services for the Aging (WAHSA).
Emerald Heights provides
opportunities for residents and staff to interact within the
Emerald Heights community, the
City of Redmond, and beyond by:
- Establishing joint resident/staff
committees.
- Establishing close ties with community facilities
such as Redmond High School.
- Developing community outreach
services and programs consistent with our mission.
Emerald Heights recruits,
develops and retains competent and caring staff who share
our Christian principles, values
and standards by:
- Maintaining open communication
and stressing teamwork that build up the spirit of community.
- Providing
opportunities and programs for continual personal and
professional development of staff at all
levels.
- Developing standards of performance for evaluation
based on position descriptions.
- Providing fair, competitive
compensation and benefits.
Emerald Heights practices responsible stewardship by:
- Maintaining relevant management information/accounting
systems.
- Ensuring budget accountability and monitoring at
the department head level.
- Being efficient and effective
in the delivery of programs and services.
- Encouraging and
increasing charitable contributions to meet benevolence
needs.
OUR VALUES
Emerald Heights is committed
to the following values…
Integrity
We honor all commitments
and contracts.
Stewardship
We manage financial, physical
and other resources in the
most prudent manner.
Empowerment
Residents, staff, board and others
are involved as appropriate
in making decisions.
Faith
As a community based upon Christian
values, we welcome people
of all faiths
as residents and staff as we work to
create
an inclusive climate for faith
expression, respect and compassion.
Change
We are open to change,
not for its own sake, but to fulfill
the organization’s mission.
Choice
We provide residents with options
for individual choice.
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